DEFINING A NEW AGE FOR
THE FUTURE OF CX
Bringing together leaders in emerging technology and customer experiences, in a bid to define new and innovative ways for businesses to approach customer experiences for the future.
JOIN ELITE CX LEADERS FROM OCEANIA
EXPERIENCE THE LATEST IN CX
WITNESS EXCITING USE-CASES
MEET GLOBAL TECHPRENEURS
World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world.
As a part of the world tour, this edition based in Australia and New Zealand is virtually gathering pre-qualified CX leaders, Marketers & tech experts under one roof to discuss how the latest technologies and customer insights can be combined to change CX as we know it.
The summit will also host a combination of insightful sessions, keynotes, case studies and panel discussions sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.
63 per cent of company marketers in Australia and New Zealand indicated that over the next five years their company will differentiate themselves from the competition through CX initiatives.
Greater Focus
For some time now, companies have been increasingly focused on the customer and the need to tailor and nurture these relationships to maintain long term customers and drive profitable growth.
Research showed that 60 per cent of CEOs said their main objective was to create long term value for stakeholders with 88 per cent of those CEOs seeing a clear corporate purpose as having the greatest impact on building strong customer relationships over the next three years.
Personalisation is Key
Personalisation has no doubt continued to be recognised by customers as the number one driver for customer experience, having the most impact on both advocacy and loyalty towards a brand and its offerings.
Today, Customers look for more personalisation that goes beyond the usual tropes of knowing to understanding.
We'd like to acknowledge Trescon for all the great efforts and structured organization with thorough follow ups and accommodation.
It was a great experience to work with Trescon. The team is super-efficient, proactive, and goes above and beyond to make the most out of the situation.
I feel compelled to share with you the awesome experience; prior to, during the event and afterwards. From start to finish, the Trescon team acted with superb professionalism and enthusiasm, and their approach to Business Development was quite refreshing given the current pandemic and associated constraints. The delivery platform itself is of outstanding quality.
The team was sharp, agile, helpful, and resourceful.
Head of Strategic Digital Initiatives,
NSW Government Chief Information & Digital Office
Australia
Human Rights Commissioner,
Australian Human Rights Commission
Australia
CIO,
City of Port Phillip
Australia
GM Chief Decision Scientist,
Commonwealth Bank of Australia
Australia
Chief Data Officer,
Latitude Financial Services
Australia
COO,
Aramex
Australia & New Zealand
Chief Data Officer,
Macquarie Bank
Australia
Co-Founder & Chairman,
PictureWealth
Australia
Rethinking your CX Strategy in a Post-Pandemic World
Using Customer Experience as the Trojan Horse to Transformation
Amplify your business by incorporating the Voice of Customer
Empathy: The route to understand customer needs and behaviour
CONNECTING
Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.
Trescon is founded and managed by a group of specialists with more than 8 decades of combined expertise in successfully developing business events, trainings and consulting for corporates, governments, associations and high-net-worth individuals across the world. Our advisory board members comprise of an ever-growing exceptional mix of senior-level industry veterans and successful tech entrepreneurs.
With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.
