Mapping Egypt's CX and CEM Strategy for 2021 and beyond
CX leaders alongside CMOs, CDOs & CXOs are convening virtually to discuss latest strategies, tech trends and opportunities in CX, MarTech & Data Analytics. These innovative leaders will also discuss best practices in defining, planning and documenting an organization-wide approach to prioritize & integrate CX.
JOIN EGYPT'S ELITE IT LEADERS
EXPERIENCE THE LATEST IN CX
WITNESS EXCITING USE-CASES
MEET GLOBAL TECHPRENEURS
World CX Summit Asia aims to bring CX leaders and Marketers together to discuss how the latest technologies and customer insights can be combined to change CX as we know it.
The summit will host a combination of insightful sessions, case studies, panel discussions, and workshops sure to deliver actionable insights that attendees can apply to their Customer Experience strategies
With the number of digital touchpoints increasing annually at a rate of 20%, there is a shift in the role of Omnichannel towards providing customer support and service.
Egypt is a hotspot for digital disruption, amidst increasing competition and rising customer expectations.
Digital transformation lead by social media and the influx of smartphone mobile devices has lead to a shift towards developing and an Omnichannel CX strategy which includes Customer support and services for businesses.
The Middle Eastern Perspective on CX
The insights revealed from a survey conducted on 1,420 IT decision-makers from companies with $300 million annual earnings revenue and above on a variety of topics related to customer experience revealed that 94% of all respondents said their organization was working on some kind of user experience initiative, with 48% citing it as a "main strategic priority" ahead of IT security and compliance.
In light of the health safety recommendations by governments across the world, World AI Show - KL will be hosted for CIOs, Heads of AI and global experts as a virtual online event, in lieu of an in-person event. We look forward to bringing together our ecosystem of tech leaders in this new virtual format to learn, connect and collaborate together. Stay tuned for more details to come.
We are extremely impressed and blown away by this experience. Thank you for the amazing platform, the great support, the turnaround on requests and just being ON from the get-go
Chief Experience Officer / Co-Founder of CX Accelerator
Officium Labs
United States of America
Chief Marketing Officer,
UserTesting
USA
VP & GM, APAC
Dataiku
Singapore
Regional Vice President,
Value Consulting OutSystems
APAC
Information Technology Director,
Coca-Cola Beverages
Philippines
Vice President Product,
HappyFresh
Singapore
Chief Experience Officer,
The Experience Maker
United States of America
CPO/CTO,
Hostelworld
Ireland
Bots and Brains
Generation CX
Overcoming Business Challenges & Pain Points Around CX in the “new normal”
Leveraging Voice of the Customer (VoC) to drive NPS
Exploring the CX - EX link
Omni-channel customer engagement strategies
CX & Social Media
Harnessing Big Data & Analytics for enhancing the customer experience
Aligning Organizational KPIs with Customer Experience Strategy for Business Growth and driving ROI
Personalization at core of CX Strategy
Our advisory board consists of top technology experts and some of the brightest minds globally who play a critical role in the development of agendas, effective conference sessions design and cutting-edge content creation.
CTO EcoSystem,
Huawei
United Arab Emirates
Technology Fellow & Chief Data Scientist, Halliburton;
Senior Advisory Board Member, Trescon
United States
Digital Transformation Evangelist;
Founder, Logosworld
Germany
Chair of the US ISO team on Innovation Management System; Advisor to MENA Governments;
Senior Advisory Board Member,Trescon
United Arab Emirates
CONNECTING
Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.
Trescon is founded and managed by a group of specialists with more than 8 decades of combined expertise in successfully developing business events, trainings and consulting for corporates, governments, associations and high-net-worth individuals across the world. Our advisory board members comprise of an ever-growing exceptional mix of senior-level industry veterans and successful tech entrepreneurs.
With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.
