PRIORITIZING AND INTEGRATING CX INTO EVERY BUSINESS
CX leaders alongside CMOs, CDOs & CXOs are convening virtually to discuss latest strategies, tech trends and opportunities in CX, MarTech & Data Analytics. These innovative leaders will also discuss best practices in defining, planning and documenting an organization-wide approach to prioritize & integrate CX.
JOIN SINGAPORE'S ELITE CX LEADERS
EXPERIENCE THE LATEST IN CX
WITNESS EXCITING USE-CASES
MEET GLOBAL TECHPRENEURS
Leaders across the landscape understand that if they want to start posting pre-pandemic numbers, they need to streamline the customer experience as much as possible.
World CX Summit Singapore aims to bring CX leaders and Marketers together to discuss how the latest technologies and customer insights can be combined to change CX as we know it.
The summit will host a combination of insightful sessions, case studies, panel discussions, and workshops sure to deliver actionable insights that attendees can apply to their Customer Experience strategies
This year’s Singapore Customer Experience Index study reveals several important findings, which can be summarized as follows:
Customer experience quality in financial services in Singapore has improved drastically.
The overall quality of CX in Singapore rose from the poor category to the OK category for the first time since the commencement of the CX Index in 2018, from 57 to 60 on a 100-point scale.
Average scores in both the banking and auto/home insurance industries rose by at least 3 points.
Banks performed better than insurers in all dimensions of CX quality.
On average, 54% of banking customers felt that it was easy to interact with their bank, compared with 45% for insurance customers.
In addition, 51% of bank customers said that they were able to accomplish their goals when interacting with their bank, and 47% found their banking experiences emotionally positive.
In contrast, 40% of insurance customers accomplished their goals, and 41% had emotionally positive experiences.
Singapore’s largest bank earned the top spot in this year’s CX Index.
In light of the health safety recommendations by governments across the world, World AI Show - KL will be hosted for CIOs, Heads of AI and global experts as a virtual online event, in lieu of an in-person event. We look forward to bringing together our ecosystem of tech leaders in this new virtual format to learn, connect and collaborate together. Stay tuned for more details to come.
We are extremely impressed and blown away by this experience. Thank you for the amazing platform, the great support, the turn around on requests and just being ON from the get-go.
Senior Advisor for Data and Artificial Intelligence,,
Union Bank/ Corrupt Practices Investigation Bureau
Philippines
Information Technology Director,
Coca-Cola Beverages
Philippines
Policy Lead, Cyber Security Bureau,
Department of Information and Communications Technology
Philippines
Global Digital Finance Specialist,
IFC - World Bank Group
Philippines
Chief of Digital Transformation,
Security Bank Corporation
Philippines
Vice President Product,
HappyFresh
Singapore
VP, CX Designer,
UnionBank
Philippines
Head of Customer Experience,
Volkswagen Group
Sweden
Bots and Brains
Generation CX
Overcoming Business Challenges & Pain Points Around CX in the “new normal”
Leveraging Voice of the Customer (VoC) to drive NPS
Exploring the CX - EX link
Omni-channel customer engagement strategies
CX & Social Media
Harnessing Big Data & Analytics for enhancing the customer experience
Aligning Organizational KPIs with Customer Experience Strategy for Business Growth and driving ROI
Personalization at core of CX Strategy
Huawei Technologies
Our advisory board consists of top technology experts and some of the brightest minds globally who play a critical role in the development of agendas, effective conference sessions design and cutting-edge content creation.
CTO EcoSystem,
Huawei
United Arab Emirates
Technology Fellow & Chief Data Scientist, Halliburton;
Senior Advisory Board Member, Trescon
United States
Digital Transformation Evangelist;
Founder, Logosworld
Germany
Chair of the US ISO team on Innovation Management System; Advisor to MENA Governments;
Senior Advisory Board Member,Trescon
United Arab Emirates
CONNECTING
Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.
Trescon is founded and managed by a group of specialists with more than 6 decades of combined expertise in successfully developing business events, trainings and consulting for corporates, governments, associations and high-net-worth individuals across the world. Our advisory board members comprise of an ever-growing exceptional mix of senior-level industry veterans and successful tech entrepreneurs.
With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.
